Technical Writer and Documentation Specialist

Infinite Device's mission is to give people the power to build ultra-large IoT fleets, sensor networks and meshed information systems around the globe and behind. We're building a different kind of company that connects billions of devices around the world, gives them ways to share data and create a data-driven economy for everyone. Together, we help people build spheres and communities around sensors, networks and other things people want to connect - we're just getting started.

Because of our commitment to customer satisfaction, Infinite Devices has grown into an industry leader for Smart Industry and Smart Cities. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our customer-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Who you are

  • You can handle multiple projects simultaneously, with an eye for prioritization
  • Understanding and improve systems development life cycle (SDLC)
  • You're a hacker personality with some software development experience
  • You’re a master of writing, wording and explaining
  • Experience using DevOps tools to create and maintain documentation, including agile methods

What you'll do

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  • You take responsibility for everything you do. You break it, you fix it!
  • Troubleshooting distributed systems in containerized environments

What you've done

  • Bachelor’s degree in relevant technical field
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Instant application

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